Terms and Conditions


The only condition we place on the use of this website - whether you buy, browse, find out about our store or just keep up to date with what's happening with WellBake is that you enjoy it.

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us: info@wellbake.co.uk

Find out about the WellBake guarantee

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • item is ‘out of stock’
  • you're not eligible to order from WellBake.

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, it is not a problem. We offer a no fuss exchange or full refund on all goods used or unused returned within 30 days of purchase, excluding P&P.

We offer a 10-year guarantee on most items. Any returns under guarantee will only be accepted in the unlikely event of a manufacturing defect or damage in transit to you. We are not liable for defects arising through failure to follow either our oral or written instructions as to the storage, use or maintenance of the product or if there is none, good trade practice. Defects arising from misuse, accidental damage, or wear and tear are not covered by the guarantee.

Please note, orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered.

To cancel your order, please contact us.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We aim to deliver your order within 1-3 working days including Saturday on UK deliveries.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us

Registered Office

WellBake Limited


2c Polopit


Northants NN14 3DL


Company registered Number: 5067313

VAT Reg No: 833793501